Refund policy · refund-v1 · updated 18 October 2026
Cancel anytime. Fair refunds in your first 14 days.
No hidden conditions, no chasing support. Everything below works from Settings, Plans.
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Cancel in one click, anytime
Go to Settings, Plans, and press Cancel plan. Future charges stop at once. You keep your plan until the end of the month or year you already paid for. We don’t refund the period that is running.
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A refund within 14 days of your first payment
For 14 days after your first payment, you can ask for a refund from Settings, Plans. You get back what you paid minus twice the value of the credits you used. Your plan ends right away and you move to Free.
Example. You pay €29 for Pro, which includes 1,000 credits, so one credit is worth €0.029. You use 100 credits, worth €2.90. We count them twice: €5.80. You get back €23.20.
The page shows the exact amount before you confirm. If the result is under €1.00, there is nothing to refund. This applies once per account, and only to the first payment. Renewals are not refunded.
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Our mistakes are always refunded in full
If you were charged twice, charged after cancelling, or charged an amount you didn’t agree to, write to us from the Help page and we refund it in full, whatever the date.
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Failed work is never charged
If a mission stops with an error, the credits it used don’t count. You don’t need to ask.
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Your consent when you subscribe
VYNORO starts working as soon as you pay. Before checkout you confirm that you want it to start right away and that you accept these rules. This policy doesn’t take away any right that consumer law gives you where you live.
Questions? Talk to a human. Refunds go back to the card you paid with, usually within 5 to 10 days depending on your bank.